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We specialise in erecting and dismantling scaffolds for domestic, commercial and construction projects in Surrey and London | Free quotations

Privacy Policy

This privacy policy explains how Scaffolding Surrey Ltd (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you use our website, request a quote, or contact us. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

 

Who we are

Scaffolding Surrey Ltd is the data controller responsible for your personal information.

 

If you have any questions about this policy or about how we handle your data, please contact us using the details above.

 

The information we collect

When you contact us or request a quote through our website, we may collect:

  • Your name
  • Your phone number
  • Your email address
  • Your postcode or the address of the property/project
  • Details about the scaffolding work you require
  • Any photographs of the building or site you choose to upload
  • Any other information you include in your message

 

When you browse our website, we may also automatically collect limited technical information such as your IP address, browser type, device information, and how you use our site. This is collected through cookies and similar technologies (see the Cookies section below).

 

How we use your information

We use the information you provide to:

  • Respond to your enquiry and provide a scaffolding quotation
  • Arrange a site visit where required
  • Carry out and manage the scaffolding services you request
  • Contact you about your enquiry or project
  • Keep records for our own administrative, legal and accounting purposes
  • Improve our website and understand how visitors use it

 

We will only use your information for the purposes for which it was provided, or for closely related purposes.

 

Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

 

  • Consent — where you have submitted an enquiry or quote request, you consent to us using your details to respond.
  • Legitimate interests — to respond to enquiries, run and grow our business, and maintain records, in a way you would reasonably expect and which does not override your rights.
  • Contract — where you go on to engage our services, to fulfil our contract with you.
  • Legal obligation — where we are required to retain certain records (for example, for tax or health and safety purposes).

 

Cookies and website analytics

Our website uses cookies and similar technologies to help it function correctly and to help us understand how visitors use the site.

We use Google Analytics and Google Ads conversion tracking to collect anonymous statistics about site usage and to measure the performance of our advertising. These tools may set cookies on your device and may collect information about your visit.

You can control or disable cookies through your browser settings at any time. Please note that disabling some cookies may affect how the website works.

Google advertising

We advertise our services using Google Ads. Google may use cookies and device identifiers to measure the performance of our ads and to show relevant advertising. Any data collected through Google’s advertising services is handled in accordance with Google’s own privacy policy, available at https://policies.google.com/privacy. You can manage your Google ad personalisation settings at https://adssettings.google.com.

 

Who we share your information with

We do not sell your personal information to anyone. We may share it with:

  • Our website host and email provider. Our website and email are hosted by 20i, who store the data on our behalf.
  • Service providers who help us run our business, such as IT support, where necessary and under appropriate safeguards.
  • Google, in connection with website analytics and advertising, as described above.
  • Regulatory or legal bodies, where we are required to do so by law.

 

Any third parties who process data on our behalf are required to keep it secure and to use it only for the purposes we specify.

 

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to your enquiry, deliver our services, and meet any legal, accounting or reporting requirements.

Enquiries that do not lead to work are typically kept for 12    months and then deleted. Records relating to work we have carried out are kept for longer where required for legal, tax or health and safety reasons.

 

How we protect your information

We take appropriate technical and organisational measures to keep your personal information secure and to protect it against unauthorised access, loss, or misuse. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct any inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Object to, or request that we restrict, our processing of your data
  • Withdraw your consent at any time, where we rely on consent
  • Request that we transfer your data to another provider (data portability)

 

To exercise any of these rights, please contact us at office@scaffoldingsurreyltd.co.uk. We will respond within one month.

 

Complaints

If you have a concern about how we have handled your personal data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection:

 

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back periodically to stay informed.

 

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: